About Us
Our key differentiators
Custom Care Plans
Integrated Safety
All services offered are built on a foundation of safety and security, so clients can have peace of mind knowing their pets are in good hands.
Holistic Approach
From daily walks to home waiting, our comprehensive range of services are all delivered with the utmost care and attention to detail.
Loving Relationships
We nurture deep connections with pets and their owners to create a bond that goes beyond just providing care.
Our mission is to love your pet and your home like family.
Our vision is to create the safest, happiest spaces for people and their pets.
Our vision is to be the leading pet care provider that transforms homes into sanctuaries of love, care, and security.
We offer pet owners peace of mind by ensuring their pets are cherished and cared for, even in their absence.
Through personalized, trustworthy service, we build deep, lasting relationships, and make life better for both pets and their families.
Do you feel guilty leaving your pets alone?
We’re here to help!
We get it, entrusting your fuzzy family members and home to strangers can be a nerve-wracking leap of faith. With our premium services, we’re here to put your mind at ease and offer the paw-fect solution you’ve been seeking.
LP&HC is a Pet Sitters International Member, licensed, and bonded. Our network of dedicated Pet Care Pros (PCP) work tirelessly to provide excellent services that your family deserves. Accountability, transparency and professionalism are some of our core values, and how we’ve earned rave reviews from satisfied clients.
Each family is matched with one or two PCPs to start then they choose to meet anyone else they’d like from our collective.
Whether you’re jetting off on vacation, heading to work, or simply busy with events, you can trust us to provide excellent care that lets you breathe easier. Sure, we may never replace your pet’s favourite person, but we’ll do everything we can to make them, and your family, feel at ease.
Get excited to meet people that are as passionate about your pets as you are!
We’re not pet likers, but pet lovers and it shows.
The Pet Pros
(Mobile – temporarily unavailable)
Apply to be a Pet Care Pro
Are you a devoted pet lover ready to make a difference? Apply to be a Pet Care Pro with us! We’re looking for compassionate, experienced individuals who understand the bond between pets and their owners. If you have a warm personality, excellent communication skills, and a commitment to providing exceptional care, we want to hear from you!
Ready to turn your passion for pets into a fulfilling role? Apply now and help us create magical moments together!
Our Policies
Protecting your private information
At LP&HC, we take your privacy very seriously. To ensure that you understand how we collect, use, communicate, and disclose personal information, we have developed this Policy. Here are some of the key points to keep in mind:
- We always identify the purposes for which we collect personal information before collecting it.
- We only collect and use personal information for the purposes we have specified, unless we obtain consent or as required by law.
- We only retain personal information for as long as we need it to fulfill the specified purposes.
- We collect personal information in fair and lawful ways, with the knowledge or consent of the individual concerned.
- We ensure that personal data is relevant, accurate, complete, and up-to-date for the purposes for which it is used.
- We protect personal information with reasonable security safeguards against loss, theft, unauthorized access, disclosure, copying, use, or modification.
- We offer our customers information about our policies and practices relating to the management of personal information.
- We never disclose the dates or nature of your travel or relationship with our company without your written permission.
- While we may use photos/videos of your pets in your home or within your community on social media, our website, and marketing materials, we will not disclose any of your personal information without your prior consent, except for the pet’s name.
We are committed to following these principles to ensure that your personal information remains confidential, protected, and maintained.
Initial Consultation
To ensure things run smoothly, we require an initial consultation (Meet & Greet) before the first service visit. The consultation costs $25 and is a chance for everyone to meet, get to know each other, and ensure that the pet sitter is a good fit for the pets and their owner. After that, you decide if you’d like to meet any other sitters outside of your primary and secondary or if you don’t mind us sending replacements in the future.
Reservations
Your reservation is only confirmed when you have received a confirmation by in-app message, email, or approval of the request via app and the deposit is paid.
Clients may make a reservation request through our web portal or mobile app.
Messages left via email, voicemail or text to the business line are not considered confirmations.
Cancellations
Cancellations made with 72-24 hours’ notice:
- Will result in the forfeiture of the initial 50% deposit of the total service fee.
Cancellations made with less than 24hours’ notice:
- The entire service fee is non-refundable.
During the holidays:
- Cancellations made 14 days or more in advance will receive a 50% deposit credit
- 7-13 days in advance will receive a 25% deposit credit
- 6 or less days in advance will receive no deposit credit
*Winter & Summer weather cancellation policies differ. Please see the Winter & Summer weather policy for details.
Deposit Schedule
Pet Sitting services: To secure a booking for pet care an initial 50% deposit of the invoice must be paid within 5 days upon confirmation of the booking. The remaining 50% of the service fee, shall be due and payable a maximum of 5 days before the scheduled start date of the pet care services.
Non-payment/failure to pay: with the stated payment terms may lead to the automatic cancellation of the booking and an automatic forfeit of your deposit.
Holiday Period Deposit: We require a non-refundable 100% deposit two weeks before the onset of any holiday service. This includes any service scheduled over the week preceding or following the holiday.
Friends & Family Access
When your pets are in our care, we want to ensure their safety and well-being at all times. If someone unexpected is found in your home during our visit, we will leave and not issue a refund for our services.
We don’t allow shared responsibility for your pet’s care as this can lead to errors and an unsafe environment. You’re welcome to continue using other home services as long as we’re informed of their schedules and they don’t require entry from us.
Holiday Period Fees
Limitless Pet & Home Care takes care of your pets with professionalism and responsibility, even during Federal Holidays. Please note that a surcharge of $20 will be applied for each visit performed on the actual holiday. The company also observes all Federal Holidays and provides deposit and cancellation details for holiday visits.
Winter Weather Policy
Determining Extreme Weather
We use reliable weather providers and follow Health Canada standards to assess dangerous conditions. Specific criteria include:
- Temperatures below -30°C for over 2 hours
- More than 15cm of snow in 12 hours
- Any amount of freezing rain
- High winds or combinations of these conditions
Communication and Scheduling
- Clients are notified by in-app message/email before midnight if delays are expected
- Additional notices are sent for delays exceeding 2 hours
- Clients are asked to inform the company of work-from-home plans or cancellations
Walk Adjustments
- No walks during frost bite warnings; dogs are taken out for 5-minute relief breaks
- Walks may be shortened below -20°C for large winter breeds or those with winter gear
- Walks may be shortened below -15°C for small dogs
- Staff can use discretion to shorten walks in extreme conditions
- Remaining time from shortened walks is spent indoors with mental stimulation activities
Cancellation Policy
- Same-day cancellations made by email or text to the business line before 9:00am due to extreme weather receive account credit
- Cancellations made by email or text to the business line after 9:00am are not eligible for credit
Confidentiality
Limitless Pet & Home Care takes your privacy very seriously and will not disclose any of your information to third parties, nor share any details about your relationship with us without your written permission. We use photos of your pets in your home, or in your community on our social media, website, and marketing materials, but will not disclose any of your personal information unless asked for prior permission.
Safe Access
We work with pet sitters of all abilities. To ensure the safety of our sitters, pet owners are responsible for clearing their home’s walkways, steps, and porch. If a snowstorm occurs while a client is away, we will contract services to clear the walkway, and the fee will be added to the client’s final invoice.
Pet Proofing & Unsecured Areas
Pet owners are solely responsible for free-roaming pets and should pet-proof their homes and properties to ensure their pets’ safety. Limitless Pet & Home Care will not be held liable for any illness, injury, loss, or death that may occur due to unsecured free-roaming pets. It is the pet owners responsibility to inspect fences, gates, latches, doors, and other devices meant to keep the pet inside or away from any “forbidden” areas. Doggy doors should be locked and blocked during the duration of the stay.
Delivery Fees
There will be a $20 per hour delivery fee, plus the cost of the required item(s) if we need to pick-up supplies for your pet. We kindly ask you to ensure that your pet has enough food, litter, leashes, etc. to meet their needs throughout our visit. A minimum of 1 hour will be charged.
Keys
We care for your pet and your peace of mind.
To ensure safety for both you and your sitter, we recommend the use of a lockbox, hide-a-key, or entry code for access. Rest assured that all entry codes are kept secure and Limitless Pet & Home Care does NOT keep any keys.
Last Minute Service
Last-minute services can be requested by all pet parents who have a profile and e-signed agreement on file. This is subject to availability and a non-refundable last-minute service fee of $15 will be added to the invoice if a request is made with less than seven (7) business days’ notice. We cannot take new clients with less than 2 weeks notice.
Cameras
We prioritize the safety and privacy of our staff by prohibiting video streaming devices in private areas such as bedrooms and bathrooms.
Summer Weather Policy
Determining Extreme Weather
The company uses a weather monitoring provider and follows Health Canada standards to identify dangerous conditions, including:
- Temperatures above 31°C or humidex exceeding 40°C
- Thunderstorms with wind gusts above 90km/hr
- Hail 2cm or larger in diameter
- 50mm or more rain within 1 hour
Communication and Scheduling
- Clients are notified by email before midnight the day before expected extreme weather
- Clients are asked to inform the company if they plan to work from home or cancel walks
- Additional notices are sent if walks or check-ins will be more than 2 hours late
Summer Heat Protocols
Walking Dogs:
- Prioritize grass and shaded areas
- Refill water bowls after each walk
- Walks may be shortened if no safe, cool route is available
Heat Warnings:
- No regular walks during heat warnings
- Brief 5-minute outings for dogs to relieve themselves
- Remaining scheduled time spent indoors with mental stimulation activities
Cancellation Policy
- Walks are not automatically cancelled due to weather
- Clients must provide written notice to cancel
- Same-day cancellations before 10:00am due to extreme weather receive account credit
- No credit for cancellations after 10:00am
What our pet lovers
are saying
Our Partners
We are proud to stand with our community.
At LP&HC, we work with Black, Indigenous, and racialized community members as well as 2SLGBTQIA+ and Persons with Disabilities. These are local businesses we trust and have had the pleasure to work with.
Tell them we sent you and sign up for our newsletter to learn about discount opportunities.
